return policy
You can return or exchange your purchases within 3 days from the date of the invoice in any of our branches throughout the Kingdom, knowing that the returned amount will be refunded within 5 days from the date of return by issuing a check in the name of the buyer, the amount will be returned in cash if the purchase was made directly From the exhibition or after one day and the value must not exceed the amount of 50 dinars, but in the case of payment by credit card, the amount will be transferred within two weeks from the date of return.
Also, please consider the following when returning or exchanging any product:
1- The return period, which is limited to three days from the date of purchase in case there is a manufacturing defect in the goods only.
2- The replacement period, which is limited to seven days from the date of purchase.
3- The product must be in its original condition with all product attachments.
4- Bring the purchase invoice for the product.
5- When the product is returned, it is verified by the competent person to ensure that it is safe and free of defects.
6- Offers cannot be exchanged or returned
Products excluded from the return and exchange policy:
1- Printers, faxes, inks and accessories
2- Discs and CDs of all kinds
3- laptops
4- cameras
5- Personal care equipment and devices
6- Cellular phones “mobile phones”
7- Storage units in all its forms
8- Replacement or spare parts
9- All kinds of accessories
10- Games
11- Tablets
12- Cables and wires