في عام 2011 ، قمنا بالضغط على زر البدء الوردي "ليدرز سنتر" في الأردن ، مما أتاح لعملائنا الوصول إلى مجموعة واسعة من الأجهزة الإلكترونية ذات العلامات التجارية العالمية بما في ذلك الأجهزة المنزلية والمطبخ الرئيسية والصغيرة ، والهواتف المحمولة والأجهزة الإلكترونية.
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Shop What's New Sign inWe would like to inform you that we are pleased to provide you with after-sales service (maintenance) in the event that there are notes on your purchases that require maintenance or repair if the customer desires, taking into account the terms and conditions. Note that the company has the right to amend the commercial terms and conditions for the products as stipulated by the official agents, which must be in line with consumer protection systems in the Hashemite Kingdom of Jordan.
The maintenance policy requires that large products, which were found to be in new condition but were in a damaged condition (broken or missing tools and accessories) that became apparent upon opening the packaging at the moment of delivery and installation at the customer’s site within 3 working days from the date of the invoice, Therefore, the product is withdrawn directly from the customer site and replaced by the delivery team in coordination with the commercial department and stores within a maximum of 3 working days taking into account the weekend, whether the delivery is through the supplier or through Leaders
2- As for small products, The maintenance policy requires new products that were found to be in new condition but were in a damaged condition (broken or missing tools or accessories) that became apparent upon opening the packaging, whether in the showroom or with the customer, within 3 working days from the date of the invoice. The exchange is made directly at the showroom from which the purchase was made, in coordination with the showroom manager and the representative of the official supplier available in the sales department of the product in order to examine the product in its original condition (including packaging and not being used), where the appropriate decision is taken according to the agent representative or the official supplier in the showroom after documenting the inspection. In the maintenance area in the presence of a representative of the customer service department for control and quality purposes, the same product invoice according to commercial contracts with the supplier is signed by the supplier’s representative.
The policy of creating a maintenance service request for digital or smart products requires following the commercial section and compliance in contracts concluded from a commercial perspective regarding after-sales services, specifically maintenance. With the official agent or delegate, Where you must ensure that products such as tablets are checked, cellular devices (mobiles), Computers or even smart screens, Therefore, the customer must ensure that there is no personal information or recorded logins to any operating systems, such as tablets, in order to preserve the confidentiality of the customer’s personal information without any responsibility on the part of the company. Otherwise, the customer will be referred directly to the official agent.
2- The policy requires creating a maintenance service request for digital or smart products in the absence of any commercial contracts regarding maintenance, The customer will be directed to the official agent directly after 3 working days from the date of purchase of the invoice if there are any notes on the product after use and opening the original packaging.
The maintenance request follow-up process requires that the customer be contacted at the number registered in the request, which must be the same as the customer number on the original invoice for ownership rights or internal control. Contact numbers may not be updated until the original receipt is presented.
2- If there is a cost for the maintenance process, The customer will be contacted in order to inform and visit the showroom in order to sign and pay the maintenance amount so that the maintenance process can begin according to the terms and conditions. In the event that the financial amount for maintenance is not approved according to the technical report, The product will be returned or handed over to the customer within only 30 days from the date of order. Otherwise, the necessary measures will be taken for the product in the event that the customer refuses to receive it or is late in receiving it , which is to pay an amount of 10 dinars remotely on the 30th day from the date of the maintenance request as ground fees. If it exceeds 60 days, The destruction decision is automatically issued by the system for the piece in question.
3- The process of completing the maintenance request requires contacting the customer from the company’s official number to come and receive it, along with presenting the original receipt document (or showing personal identification if the receipt document or receipt is not available. Within 3 working days, the delivery document for the customer must be signed and a copy of the recipient’s identity must be kept by the company in the event that the receipt document is not available, with any financial expenses such as spare parts or any operating cost being calculated. This is mandatory, After that, the receipt document is attached after it is signed by the client for administrative affairs and auditing The system is under the same maintenance reference number.
4- The delivery voucher must be attached to the customer after he signs it until it is uploaded to the system in the same order number associated with the product. Otherwise, it is considered a violation of the company’s policy and is subject to liability.
The terms and conditions of the warranty require the terms stipulated and granted by the agent or official distributor of the product, Note that Leaders Center’s policy and products are subject to a full year warranty from the date of purchase or delivery according to the agent’s terms and conditions.
2- All maintenance items and the availability of necessary spare parts are subject to the responsibility of the official agent and not the seller. Rather, the seller is obligated to provide the details of the supplier or agent of the product, as the seller is obligated to follow up on maintenance requests with the official agent or distributor, taking into account the necessary time and cost stipulated at the time of the maintenance request to ensure the safety of the service according to the terms and conditions.
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